Privacy Policy

1. Introduction

Vendi Inc. ("Vendi", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our omnichannel communication platform and services.

By using Vendi, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Billing information (processed securely through third-party payment processors)
• Customer conversation data from connected messaging channels
• Team member information and access settings

2.2 Information Automatically Collected

• Usage data (features used, time spent, interactions)
• Device information (browser type, operating system)
• Log data (IP address, access times, pages viewed)

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our communication platform services
• To manage your account and provide customer support
• To process your transactions and send related information
• To improve our services through AI model training (anonymized data only)
• To detect, prevent, and address technical issues and security threats
• To send administrative information, updates, and marketing communications (with your consent)
• To comply with legal obligations and enforce our Terms of Service

4. Data Processor Role

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist in operating our platform (e.g., cloud hosting, analytics)
• Messaging Platforms: We connect to WhatsApp, Facebook, Instagram, Telegram, and TikTok APIs as necessary to provide our services
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We never sell your data to third parties for marketing purposes.

6. AI and Machine Learning

Vendi uses AI to provide features like smart reply suggestions, auto-tagging, and conversation summaries. Here's how we handle AI:

• AI models process your conversation data to provide intelligent suggestions
• We may use anonymized, aggregated data to improve AI model performance
• Individual customer data is never used for training without explicit consent
• You can opt out of AI features at any time in your account settings

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained for the duration of your active subscription plus 90 days
• Conversation data: Retained according to your plan (7 days to unlimited)
• Billing records: Retained for 7 years for accounting purposes
• You can request data deletion at any time (subject to legal retention requirements)

8. Data Security

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data in transit (TLS 1.3)
• Encryption at rest for stored data (AES-256)
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Role-based access controls and authentication
• Regular employee security training

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Request data export in a machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request restriction of data processing

To exercise these rights, contact us at [email protected]

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with all sub-processors
• Compliance with GDPR and other applicable data protection laws

11. Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

12. Children's Privacy

Vendi is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, please contact us: